Shipping Terms
At Vivereluxury, we strive to deliver your purchase with excellent service and flexibility, every time.
Vivereluxury's Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.
We want to send your order to you as soon as possible on a day that works for you. For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available to accept the shipment during a scheduled 4 hour window period. If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. If you have selected pick-up for your order, we ask that you to wait for a confirmation call from the warehouse before going to collect your order. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. vivereluxury.com is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.
Standard Shipping
Standard Shipping includes a delivery to the threshold, described as the "first dry area" such as a garage or lobby/service area of a high-rise building. Please note Standard delivery does not include inside delivery, assembly, or removal of debris/ packaging. Signature is required for all deliveries unless shipped with UPS or small parcel carriers. Standard shipments have an estimated transit time of 2-4 weeks in the US.
White Glove Shipping
White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly, and removal of large packaging materials. If you are considering a return please request to keep the packaging. Please note, this service does not include the installation of wall mounts for products that use French Cleats, nor does it include the installation of light fixtures. White glove shipments have an estimated transit time of 2-4 weeks in the US.
We believe in transparent pricing. We don't hide shipping fees within the product price under the guise of free shipping. This helps us communicate the true value of our products to our customers.
Additional shipping fees may be applicable if the zip or postal codes are deemed isolated or rural by our third-party carriers.
See below for options. You may enter your zip/ postal code during checkout to confirm shipping costs to your location.
Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Once an order has been set up for shipment, we cannot accept any changes to the product(s) ordered. Shipping is calculated from the product subtotal before applicable taxes and discounts are applied. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Shipping to Hawaii, Alaska, Puerto Rico, and Nunavut is not available, and shipping outside of Canada and the United States is not available. It is the customer's responsibility to keep track of the order from shipment to delivery.
Once an order has been shipped, an upgrade to White Glove Shipping will incur a significant surcharge to the customer, with an understanding that the arrangement will cause delays in shipping times and is not always available. White Glove service is available throughout the US. Please consult customer service to inquire about your area.